Workforce And Customers, Unite!
The MADE IT model of Service Quality Excellence gives you:
- An optimised service experience for your clients
- Alignment and closure of the former service model’s differences and gaps
- A fully mapped transparent service model for clarity, understating and measurability
- An opportunity to speak to your client at times that are designed for greater impact
- A method to measure service quality for continuous improvement
- Quality and cost effectiveness review of tasks and processes undertaken by client facing staff
- Service training pack for existing staff and new joiners
- A clear identity for service quality excellence for both clients and the workforce
MADE IT can be delivered using one of, or a combination of these different methods depending on your needs and wants:
- Clarity delivers MADE IT for you in collaboration with key teams and individuals
- Consultative approach to support and assist you through MADE IT